Website Home and Community Care Support Services HNHB

Home and Community Care Support Services HNHB, a leader in home & community health, links people of all ages to a range of health and support services at home and in the community through information, coordination, and professional support. We do this through the provision of services in both official languages in accordance with applicable legislation and with cultural sensitivity to the populations we serve.

We offer meaningful work, in a team based environment, competitive total compensation and programs to support work-life balance. We are an equal opportunity employer.

Network Technician
Temporary Full Time (6 months) – Burlington, ON
Competition #U.21/22.71-E

Responsible to work as a team member to deliver on their departmental IT Services as per the IT Service Catalogue. Responsible for maintaining LAN and WAN with regards to the integrity of all Server application.  Installs and configures PC computer equipment, installs PC applications software, obtains contract PC application software, training and resolves help desk issues.

Administration of the LAN/WAN

·         Coordinates and maintains server level operations relating to hardware, software, security and communications for LAN and WAN environments

·         Identifies, detects and solves related problems

·         Provides first level helpdesk support to all users

·         Maintains LAN/WAN and desktop-based Applications

·         Coordinates LAN/WAN downtime strategies

·         Coordinates LAN/WAN based projects as required

·         Assists in the development of security for LAN/WAN strategies

·         Provides LAN/WAN status reports when necessary 

Installation of PC Hardware and Software

·         Installs, configures and refreshes PC computer equipment, applications software

Other Related Activities

·         Maintains inventory of hardware/software documentation and inventory

·         Provides recommendations as required to LAN/WAN, Software, Hardware enhancement and optimization

·         Provides backup support for Patient Information Systems Administrator and the Information Systems Administrator

·         Provides staff with training and orientation to system hardware and software

·         Develops and maintains relevant procedure and technical manuals

·         Telecommunication support for internal phone system, cell phones, PDA devices and other telecom electronic devices when and where applicable

·         Provides facilities support with respect to Facilities Help Desk with requests such as but not limited to: employee concerns regarding temperature fluctuations, workstation concerns etc.

·         Liaisons with external contract vendors on any facilities/IT work or repairs

·         Leads and/or participates in and demonstrates an understanding of quality, risk and patient safety principles and practices 

·         Follows all safe work practices and procedures and immediately communicates any activity or action which may constitute a risk to quality, and patient safety

·         Other IT/Facilities duties as assigned

Patient Safety

·         Promotes patient safety in alignment with the Vision, Mission, Values and Strategic Directions of the HCCSS HNHB

·         Works within the basic principles of patient safety by doing the right thing for the right patient, using the right method at the right time

·         Adheres to HCCSS HNHB patient safety policies and procedures

POSITION REQUIREMENTS

Education & Experience

  • 2 or 3 year Post Secondary Diploma/Certificate in Computer Systems/Science MCSE Certification an asset
  • 2 to 3 years’ experience in the maintenance of LANs/WANs in Microsoft environments

Skills & Abilities

  • Analytical, problem solving, decision making, written and oral communication and interpersonal skills
  • Attention to detail
  • Self-directed and the ability to work independently and in a team setting
  • Customer service skills
  • Patience
  • Must possess valid driver’s license and own transportation
  • Valid driver’s license with own transportation
  • Travel may be required within the HCCSS HNHB geographical area

Hours of Work

Monday to Friday, 8:30am – 4:30pm

To apply for this job please visit careers-ccac-ont.icims.com.

Network Technician